Running a business requires a long chain of processes that bring a product to life, make it available for sale and then shift it from its place of creation to your customers. This is exciting and can be extremely rewarding. You do, however, have to make sure that every single step of the process is well oiled in order to keep the cogs of your business turning. Just one stage failing creates a big back log and a host of problems that, ultimately, result in unhappy customers. But what can you do to make sure that your products move from manufacture to your customers’ lap in as problem-free a way as possible? Here are some tips that should help you along the way!
Manufacturing
There are a couple of options to choose from when it comes to manufacturing. You can outsource to a third party (saving you the need to invest in factories, machinery or manufacturing staff) or bringing the process in-house. Outsourcing is lower commitment (you don’t have to shift major machinery at a loss if you don’t make sales) but involves paying a third party. In-house is good if you already have clear, consistent demand and are looking to reduce costs long term.
Testing
Once your products are manufactured, it’s important to complete any testing you require. This can ensure that the products are safe, up to standard and suitable for customers to receive. The type of testing required depends on where you’re operating and what industry you’re operating within.
Packaging
All products will need to be packaged. Once you have your packaging designed, this is a process that can be completed by hand or by machine. The best option will depend on what types of products you’re selling and how intricate the packaging process will be. Most companies opt for a combination of the two, for example, having a machine assemble boxes and having a team put the products in the boxes. This can take place in an appropriate premises, whether you choose to rent an existing premises or hire steel erectors to build you a brand new one.
Order Fulfilment
Once your goods are packaged, they will generally sit in storage until they are purchased. When they are purchased, you need a good order fulfilment process in place. This involves picking the items that are purchased, putting them in appropriate shipping packaging, ensuring that this is clearly labelled with the correct recipient and ensuring that it is posted properly. You should ensure that protective packaging is in place to make sure the product isn’t damaged by the time it arrives with your customer. Most businesses use couriers for an agreed fee. Make sure to use a reliable courier with good reviews, as delayed parcels or poorly attempted deliveries can ruin your customer’s experience.
The steps above should all help you to get goods from your manufacturing line to your customers. Each step is important, so pay it the attention it deserves!
