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“I am an old man and I have worried much about things that have never happened.” Mark Twain In 1990, the year I received my pharmacist’s license, there was no such word as compliance. HIPPA did not even exist. Medicine policed itself based on high moral and ethical standards. Obviously things have changed. As a result of regulatory increases and the possibility of immense fines, health care organizations have had no choice but to implement […]

“Resilience is knowing that YOU are the only one who has the power and the responsibility to pick yourself up.” Mary Holloway “You are way over budget! If you don’t fire two people by Friday, you will be given a written warning, and I WILL!” My hands shook with frustration and anger as I hung up the telephone with Paul, my district manager. I looked out at the line of customers that seemed to go […]