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“I takes a lot of energy to be negative. You have to work at it. But smiling is painless. I’d rather spend my energy smiling.” Eric Davis “I’m completely fascinated by your attitude” I told him with great enthusiasm. “You don’t like it?” he shot back with a sly smile. “Oh, I like it Ed. In fact, I LOVE it! You are completely contagious” I replied after watching him meet and greet every person in […]

“I am an old man and I have worried much about things that have never happened.” Mark Twain In 1990, the year I received my pharmacist’s license, there was no such word as compliance. HIPPA did not even exist. Medicine policed itself based on high moral and ethical standards. Obviously things have changed. As a result of regulatory increases and the possibility of immense fines, health care organizations have had no choice but to implement […]

“Evil is alive and well in the modern world, and it comes in the form of perpetual dissatisfaction.” Corey Jahnke “Everything sucks!” he blurted out in a fit of frustration. The question I had asked was “How was your weekend my friend?” “Everything?” With a smile, I playfully asked question number two. “It’s like this” he snarled as his face twisted in hostility. “I spent over 300 bucks to take my family to a play […]

“Resilience is knowing that YOU are the only one who has the power and the responsibility to pick yourself up.” Mary Holloway “You are way over budget! If you don’t fire two people by Friday, you will be given a written warning, and I WILL!” My hands shook with frustration and anger as I hung up the telephone with Paul, my district manager. I looked out at the line of customers that seemed to go […]

“There is a crack in everything. That’s how the light gets in.” Leonard Cohen “Doctors are such assholes!!” he blurted out after drinking about half of the tallest beer I had ever seen. We were sitting in a lounge at The Yacht And Beach Club at The Walt Disney World Resort in Orlando, Florida. I was lost in a daydream fueled by the ambient music and the memories of the day. Our wives had gone […]