One of the things that can make or break your business’s reputation is your performance when it comes to ordering and delivery. Your customers want the process to be smooth, from the moment they place their order to when it arrives at their door. If you don’t offer a good service, your customers won’t be satisfied. But what can you do to make your order and delivery process better so that your customers are happy with their experience? There are several things that you can do to improve it all and raise your customer satisfaction. Keep reading to learn some of the key moves you should be making.

 

Offer Free Delivery

 

When customers are spending money in your store, getting to the end of the process and finding that they have to pay extra for delivery can be pretty annoying. They’re already buying from you, but they might not be so keen on shelling out for postage and packaging too. Even if they are willing to, they might not come back again. Offering free delivery is a nice touch that customers appreciate. If you don’t think you can do it for all orders, try setting a minimum order amount before free delivery kicks in.

 

 

 

 

Find the Right Fulfillment Service

 

If you don’t want to handle order fulfillment yourself, you need a good service to do it for you. You won’t be there to supervise the fulfillment process, so it’s essential to ensure you pick a good service. You can use this site to check out reviews of fulfillment services and find one that will work for your business. Finding out as much information about a service before you decide if it’s the right one for you can make it easier to select the best one for your needs. Take your time deciding which one will help you to make your customers happiest.

 

Provide a Choice of Delivery Options

 

Flexible delivery options for your customers can offer them extra convenience, especially if you’re asking them to pay for delivery. They can choose to get their order as fast as they would like and pick a delivery option that they are happy to pay for. You might offer anything from standard delivery, which may take a few days for a domestic delivery, to next-day or same-day delivery options. If you have a physical store or perhaps could team up with a physical location or a locker service, you could offer collection as an option too.

 

Create an Unboxing Experience

 

Once people receive their delivery, the customer experience doesn’t have to end there. By creating a good unboxing experience for your customers, you can delight them and ensure that the experience of receiving their order continues to be enjoyable. You might think carefully about what packaging you’re using and how you choose to package your orders. Even doing something like including a little treat or free gift or giving customers a discount code for their next order can help.

 

You can raise customer satisfaction by improving your order and delivery experience. Ask your customers what they want if you’re not sure where to start.