Introducing new clients to your office is a vital part of running a business. You want them to leave with a positive opinion of what you’ve shown them, increasing the likelihood that they’ll do business with you again. If customers leave with the idea that you run an unprofessional and disorganized business, it could have a negative impact on your future relationship.
If you’re moving into a new office, you’ll want to get things right from the start, so contact a removal company to help you with the process. When showing a client around your business, the last thing you want is the stress of moving. Here are a few tips for making a good first impression.
Ensure your staff know how to greet clients
The first point of order should be to make sure that everyone in the workplace is briefed on how to engage positively with any clients who enter the building. Of course, having a wonderful receptionist is a good place to start because this is usually the first person a client will meet. However, there may be occasions when they are occupied with other responsibilities. As a result, everyone must be approachable, welcoming, and helpful.
An incredible waiting area
Clients should be able to relax in the waiting room while they wait for their appointment with you. It is a good idea to have some reading material handy in addition to a sofa. Your company brochure, case studies, recent newspapers, and magazines are all possibilities. You might even have a TV playing your company video if you set it up properly. It’s also helpful to have some refreshments on hand, such as fresh fruit and a water machine.
Maintain a clean office
Cleanliness is still an important factor in making sure you make the right first impression on your customers. However, when you are in the same workplace every day, it can be difficult to notice the minor details that might annoy a guest. Dirty coffee mugs, worn flooring, and cracked paint are all prime examples. It might be good having someone you trust to come over and look over your office and point out anything that doesn’t look right. To ensure the office is looking its best, you should ask your cleaner to visit on a more regular basis.
Make sure you give them a grand tour of your workspace
It’s a good idea to give them a tour of the property rather than going straight to the meeting room. This way, they can understand more about your company and meet some of the other members of your staff. If this is something you plan to do on a regular basis, make sure everyone is informed. That way your team can ensure their workspaces are tidy and be prepared to greet your guest with a welcoming smile.
Giving your clients a top – notch impression of your company is something you should strive towards at all times. You’ve already gone a long way toward guaranteeing your future business connection if they leave your office with a smile on their face.
